Refund Policy

At leathermanusmalls, we want you to be completely satisfied with your purchase. If you are not happy with your Leatherman product for any reason, we offer a hassle-free return and refund policy as outlined below:
1. Return Eligibility: You may return any unused, unopened, and undamaged Leatherman product within 60 days of delivery for a full refund. Products must be in their original packaging with all tags and accessories intact. Customized or personalized products are not eligible for return unless they are defective.
2. Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Our team will provide you with detailed return instructions and a return label (if applicable). You are responsible for securely packaging the product and sending it back to us. We recommend using a trackable shipping method to ensure the product is delivered safely.
3. Refund Processing: Once we receive and inspect your returned product, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase, and the amount refunded will be the full purchase price (excluding any original shipping costs, if applicable—though we offer global free shipping, so this typically does not apply). Please note that it may take additional time for your financial institution to process the refund and reflect it in your account.
4. Defective Products: If you receive a defective or damaged product, please contact us immediately at [email protected]. We will arrange for a free return and either issue a full refund or send you a replacement product, at your option.
5. Non-Eligible Returns: Returns that do not meet the eligibility criteria (e.g., used, damaged, missing packaging) may be rejected, and no refund will be issued. In such cases, we may return the product to you at your expense.